Refund and Returns Policy

Refund Policy — Please read before submitting a request
After reviewing the policy below, submit your refund request by creating a ticket in the Support section.

Refund eligibility

1. Trial first

• Request a trial account before purchasing any long‑term plan. Use it to test performance and device compatibility. If you’re not satisfied, please do not purchase a long‑term subscription.

2. Internet speed and network issues

• Refunds aren’t provided for issues caused by slow or unstable internet, weak Wi‑Fi, ISP restrictions, or customer equipment.

3. Setup and device configuration

• The STRONG 8K IPTV support team is available 24/7 with step‑by‑step setup guides. Inability to set up the service on your devices, for any reason, is not eligible for a refund. Please follow the tutorials and contact support for assistance.

4. Wrong plan or payment error

• If you selected the wrong plan or duration and already paid, open a ticket titled “Payment Error.” Our team will review and correct the order or issue a refund as appropriate. Example: you intended to buy a 3‑month plan but purchased 12 months (or 1 month) by mistake.

5. Time limit

• Refund requests are not accepted during the final 7 days of your subscription term.

How to request a refund

• Go to Support > Create Ticket.
• Subject: Refund Request.
• Include: order number, email, plan/duration purchased, a brief reason, and (if relevant) a recent speed test link.

Once approved, refunds are issued to the original payment method.

Need help?

Contact us at support@strong4k.live for questions related to refunds and returns.